Ticketek Australia is currently selling tickets to events this weekend, including the A-League’s unite round.
Following today’s maintenance, several Ticketek customers contacted this masthead, claiming their internet security providers had alerted them that their personal information had been leaked due to a breach from Teg.com.au – Ticketek’s parent company. It is unclear if this is related to the recent outage.
Earlier this year, Ticketek Australia suffered a significant data breach that exposed the personal information of over 17 million customers.
The maintenance also frustrated promoters who rely on the Ticketek website to sell tickets. One promoter told this masthead he had received no advice or contact from Ticketek and was at the time unsure when he would be able to sell tickets for tours he is promoting.
Ticketek is currently promoting several high-profile shows, including Jack White’s tour of Australia, the Laneway Festival and Katy Perry’s 2025 stadium tour.
As a result of Ticketek Australia’s maintenance, Frontier Touring has moved ticketing agencies for Tuesday’s pre-sale for White’s shows in Melbourne and Sydney in December. Tickets to those shows will now be sold through AXS and TicketSearch.
Amyl and the Sniffers is one band affected by Ticketek’s website maintenance.Credit: Rhett Wyman
In a statement, a spokesperson for Frontier said: “Frontier Touring became aware the Ticketek website went into ‘maintenance’ in the early hours of Monday for security reasons. As a result, we postponed yesterday’s planned pre-sale for Sydney and Melbourne shows by US rocker Jack White.
“As of this morning, the Ticketek site is still not able to sell tickets, so the rescheduled Jack White pre-sale has been moved to alternative ticketing agencies AXS (Melbourne) and TicketSearch (Sydney).
“We are also cancelling today’s presale for Roisin Murphy, moving the onsale for Alexisonfire and pre-sales for Ado. Fans should check frontiertouring.com and our socials for ongoing updates.”
Ticketek Australia has been approached for comment.
More to come
